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Facilities Manager

Source of Information: Next Step / DirectGov / Careers Advice Service

Facilities Manager

The Work

Facilities managers make sure that buildings and their services meet the needs of their occupants and users as efficiently, safely and cost effectively as possible.

You could work as a facilities manager in either the public or private sector, and could have another job title such as business services manager, support services manager or contracts manager.

Your duties would vary widely depending on the job, but would typically include:

  • making sure that the inside of the building is arranged to make the best use of space
  • managing refurbishment, renovations and office moves
  • managing general upkeep and maintenance
  • making sure that the building meets health and safety standards and legal requirements
  • advising on energy efficiency
  • managing facilities such as cleaning, waste disposal, catering and parking
  • managing budgets and keeping expenditure records
  • negotiating the best deals with outside contractors and suppliers
  • managing security
  • making sure that IT systems such as computers, telephones, photocopiers and faxes, work effectively.
You could work for a facilities management company which is contracted to handle facilities management for a number of organisations. In small companies facilities management may be part of a general management role.

Hours and Environment

You would work around 40 hours a week, usually 9am to 5pm, but you may sometimes need to do extra hours, for example to deal with emergencies.

You would be office-based, but could also do some travelling, especially in large, multi-site companies.

Skills and Interests

  • good organisational skills
  • good spoken and written communication skills
  • the ability to develop working relationships with a wide range of people
  • customer and client management skills
  • the ability to manage a varied and complex workload
  • technical knowledge of building services
  • management skills
  • the ability to control large budgets
  • problem solving and decision making ability
  • IT skills.


You would need both technical skills related to property and relevant management skills, such as business strategy, budget and cost control, and people management. You could get these in one or more of the following ways:

  • a foundation degree, BTEC HND or degree in facilities management 
  • other degree/HND subjects such as management and business studies
  • relevant professional qualifications, such as chartered surveyor, accountant, hospitality professional
  • experience in a relevant field, such as construction, building services, engineering, accountancy, hospitality or healthcare.

If you have strong administrative and organisational skills and experience, you may be able to work your way up to a facilities management position. For example, some people take on wider responsibilities after working in a management job in areas such as cleaning, catering or security.

For this route, you may not need formal facilities management qualifications, however, you could develop relevant skills by completing the Institute of Leadership and Management (ILM) Level 3 Award/Certificate/Diploma in Facilities Management. See the British Institute of Facilities Management (BIFM) website for details.

You can do also part-time or distance learning diplomas or Masters degrees after gaining a first degree or relevant experience. These may help you to progress in your career.

Some courses are recognised by the BIFM. Visit the BIFM website for details of accredited courses.

You are likely to find health and safety qualifications useful, such as those offered by NEBOSH and IOSH. These may be essential for some jobs.

You may also be able to get into this job through an Apprenticeship scheme. The range of Apprenticeships available in your area will depend on the local jobs market and the types of skills employers need from their workers. To find out more about Apprenticeships, visit

To read how a senior facilities manager developed his career check the case study on the Asset Skills website.


Once you are employed as a facilities manager, you can complete the following BIFM/ILM qualifications:

  • Level 3 Award/Certificate/Diploma
  • Level 4 Award/Certificate/Diploma
  • Level 5 Certificate/Diploma
  • Level 6 Certificate/Diploma.

The qualification you start with will depend on your level of experience and responsibility. Visit the BIFM website for details.

BIFM short courses are available on all aspects of facilities management. As a BIFM member you would be able to attend regional continuing professional development (CPD) events and annual conferences.

As a surveyor with membership of the Royal Institution of Chartered Surveyors (RICS), you can use the title Chartered Facilities Management Surveyor provided you meet the RICS criteria. Visit the RICS website for details.


You could find work with a wide range of organisations as an in-house facilities manager. Alternatively, you could be employed by specialist contractors, or by large multi-service companies which provide a full range of design, build, finance and management services.

With experience you may be able to progress to a senior or regional management job.

You may find the following links useful for job vacancies and further reading (links open in new window):

British Institute of Facilities Management (jobs page) 
Property Week

We do not accept responsibility for the content of external sites.

Annual Income

  • Facilities managers can earn from 25,000 to 45,000 a year.
  • Senior or regional facilities managers can earn 60,000 or more.

Figures are intended as a guideline only.

Further information

If you would like to discuss your career options with a learning advisor at the Careers Advice Service advice line, call 0800 100 900 or use our online enquiry form.


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